Birmingham Massage Couple, LLC
Waiting List Policy
If we don’t have an appointment availability that is convenient for you, please request to be put on out wait list. Someone from Birmingham Massage Couple will contact you as cancellations develop to try to schedule an appointment. The waiting list will be first come, first served.
We ask that you contact us 24 hours in advance or find someone to take your appointment if you’re within the 24 hour window. First late cancellation will be 50% of the regular fee for your scheduled appointment. Any further late cancellations will be 100% of the regular fee and you must pre-pay (non-refundable) all future appointments
No show/No call Policy
If you no show and don’t call before your scheduled appointment, first occurrence will be 50% of the regular fee for your scheduled appointment and you must pre-pay (non-refundable) all future appointments. Third offense will be 100% of the regular fee and you will no longer be accepted as a client at Birmingham Massage Couple, LLC.
Late Arrival Policy
Less than 30 minutes late to your appointment and you will be seen. Sessions may or may not be cut short depending on pre-existing scheduled appointments. Full sessions fees will be due regardless. 30 minutes or more and you will be asked to reschedule. Late Cancellation and/or No Show fees will apply.
Inclement Weather Policy
We will make every effort to complete your appointment as scheduled, but in times of severe weather we reserve the right to reschedule your appointment. You will be notified with intent to reschedule your appointment